Premise

These general conditions of online sale govern the sales contract (hereinafter, the "Contract") of the products (hereinafter, the "product" or "products") offered by Design Republic Srl through the website www.designrepublic.com (hereinafter, the "Site") to users of the site (hereinafter, the "Customers" or the "Customer").

The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods offered in the online shop www.designrepublic.com in compliance with the current legislation on electronic commerce and distance contracts.

The customer declares to have read all the information and general conditions of sale before placing the order.

Company data
Design Republic Srl
Porta Ticinese Street 3
20143 Milan, Italy
Tax code and VAT number 08702410963
Tel: +39 02 58101713
Email: contact@designrepublic.com

1. General Conditions of Sale

The contract stipulated between Design Republic Srl and the Customer shall be deemed concluded upon acceptance, even partial, of the order by Design Republic Srl. By placing an order using any of the methods provided, the Customer declares having read all the information provided during the purchase process and, consequently, fully accepts the general terms and conditions and payment terms set forth below.

- Entering false and/or invented personal data in the data collection forms required to process an order is strictly prohibited. Entering third-party data or creating multiple registrations for a single Customer is also prohibited. The Supplier reserves the right to take legal action against any violation or abuse, in the interest and protection of all Customers.


- Once the online purchase process has been completed, the Customer must print or save an electronic copy and, in any case, retain these general conditions of sale in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling. Sending the order confirmation, therefore, implies full knowledge of the same and their full acceptance.

- The Customer is excluded from any right to request compensation for damages or indemnity from the Supplier, nor to attribute to the Supplier any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

2. Products: features and prices

- The technical and functional characteristics of the products published on the Site are those communicated by the respective manufacturers. Design Republic Srl assumes no responsibility for the accuracy and completeness of this information: product images are indicative and not binding.

The photographs and videos presenting the products accompanying the descriptive information are published on the Site for descriptive purposes only, taking into account that the quality of the images, including an accurate display of the color variations, may depend on the hardware and software tools used by the Customer when browsing the site.

Although the Site provides information on the characteristics of the Products, the Customer is responsible for choosing the Products ordered and for ensuring that the specifications indicated by each manufacturer meet their needs.

- The price shown on the Site in the individual product pages does not include shipping costs, which are invoiced separately and will be indicated in the order confirmation. The Products are not provided on a trial basis.

- For deliveries within the European Union, the prices shown include VAT applicable on the day of the order: they are therefore indicated with VAT included. No customs duties or VAT will be payable for deliveries within the European Union.

- For deliveries outside the European Union, the customer will be responsible for paying any customs duties, VAT, or other taxes related to the importation of the products in the country where the delivery will take place. Customs and tax formalities for shipments outside the European Union are the sole responsibility of the customer, unless otherwise indicated. Furthermore, the customer is solely responsible for verifying the importability of the ordered products.

3. Order acceptance

- The contract will be concluded only upon confirmation of the order by Design Republic Srl.
The customer will receive an email confirmation of receipt containing the order confirmation with all the elements constituting the contract (products ordered, prices, delivery dates, shipping costs, etc.)
- Design Republic Srl reserves the right not to confirm an order for any reason relating in particular to a problem with the supply of Products, or to a problem regarding the order itself. 

4. Payments and billing

- Payment for the purchased Products and the related shipping costs must be made by the Customer using the following methods: Credit Card, Paypal, Bank Transfer.

- Payment by bank transfer must be credited to our bank account within 5 business days of placing the order. After this date, the order will be considered cancelled. The ordered products will be shipped only after the transfer has been credited to Design Republic Srl's bank account.

Design Republic Srl
Corso di Porta Ticinese, 3 20123 MILAN

Sella Bank
IBAN IT88T0326822300052688427610

- The ordered Products remain the property of Design Republic until final and full payment of their price (pursuant to Art. 1523 et seq. of the Civil Code): Design Republic Srl reserves the right to reclaim the ordered products in the event of non-payment.

- The tax documentation relating to the ordered Products will be issued by Design Republic Srl upon shipment of the Products to the Customer. The Customer undertakes to provide accurate shipping and billing addresses. If this information is provided incorrectly, any additional collection and return costs will be borne by the Customer.

- The Customer undertakes to pay, if necessary, and this directly to the courier or transporter, any customs duties, VAT or other taxes relating to the importation of the products into the countries where the delivery will take place.

5. Delivery of products

- The purchased Products will be delivered by express courier or professional transporter, to the address indicated by the Customer as the destination address.

Delivery is considered complete when the Product is delivered to the Customer: the delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and delivery of the goods. Therefore, upon delivery, Design Republic Srl recommends that the customer check the condition of the products and the number of packages delivered before signing the delivery document. In the case of particularly bulky items, or in any case, checking is not possible at the time of delivery, it is the customer's duty to sign the delivery documents subject to inspection; if the signature is digital, have the carrier add a note .

Any damage to the goods, visible upon unloading, must be specifically reported on the delivery note; claims for damaged goods will not be accepted without the signed delivery note, subject to inspection.
Any anomalies regarding the number of packages must be reported on the delivery note. Missing or missing items will not be accepted.
Any damage to marble, glass, or porcelain must be reported exclusively on the delivery note. Subsequent complaints will not be accepted.
The coverage of the goods ends with delivery to the address indicated on the accompanying documents.
Any subsequent transport on behalf of third parties is not covered by our coverage and responsibility.
Damaged merchandise must be available in its original packaging at the delivery address. If the merchandise is unavailable, any claims will be rejected.
Complaints made after the fact will not be processed.

Packages accepted without reservation are considered accepted in all respects; in the event of damage to the goods, the return costs will be borne entirely by the customer.

- If any anomalies are found, the Customer must refuse delivery of the products or provide detailed and dated written reservations. These reservations must be confirmed to Design Republic Srl within 3 working days of delivery of the products.

- In the event of delays, total or partial losses, the Customer has the right to seek compensation and appeal to the carrier without Design Republic Srl ever being held liable.

- Deliveries for products available in stock are processed within 2-5 days for Italy and 3-9 days for European destinations. Deliveries for products not in stock are processed within the timeframes indicated by the various suppliers and shown on the individual product pages. The shipping times indicated on the Website are not binding on Design Republic Srl, which may subsequently confirm or modify them, depending on its actual capabilities and needs and those of the supplier.

Delivery times are deemed valid if there are no physical or structural impediments (e.g., incorrect addresses) or force majeure events such as strikes, natural disasters, or transportation/supply/manufacturing issues. If the force majeure event persists for a period exceeding three months beyond the normal delivery times, either party will have the right to withdraw from the contract, without compensation being due to the other party. Delivery times are always expressed in business days.

Most of our Products are shipped pre-assembled: assembly is often quite simple and usually involves assembling pre-defined parts. Unless otherwise specified, Products are always delivered to the street level and no collection of used items is provided. Design Republic Srl does not offer standard assembly and delivery services unless requested and agreed to in writing.

6. Collection of products in the event of the customer's absence

- If the recipient is absent during delivery, the carrier will leave a notice at the delivery address indicated by the Customer. If the recipient is absent during a second delivery attempt, the Products must be collected from the address and according to the methods indicated by the carrier.
- In case of failure to collect the Products within the deadline established by the carrier, the Products will be returned to Design Republic Srl, which reserves the right to refund the price of the Products, leaving the shipping costs to be paid by the customer in any case.

7. Product availability

- Product availability indicated on the website is indicative; in the event of stock shortages or the ordered product being unavailable, Design Republic Srl ensures the order will be fulfilled, reserving the right to order goods temporarily unavailable from suppliers and undertaking to inform the Customer as soon as possible, specifying a deadline for the Product's availability.

- The Customer may, however, inform Design Republic Srl if they intend to wait for the Product to be available or request a refund: Design Republic Srl reserves the right to decide whether or not to refund the price of the Products. In this case, the buyer will not be able to exercise the right of withdrawal due to failure to deliver immediately, or delivery later than explicitly stated in the Product information sheet.

8. Right of withdrawal

- The Customer has the right to withdraw from any distance contract, without penalty and without specifying the reason, within 14 working days from the day of delivery to the consumer.

- The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending an explicit declaration of the intention to return the goods by sending an email to info@designrepuiblic.com

- The right of withdrawal cannot be exercised for products that have been ordered from the manufacturer according to customer preferences, for goods made to measure or clearly personalized and/or for all products indicated with the wording "made to order" in the product sheet visible on the site.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Design Republic Srl. The product must be returned in its original, perfectly intact packaging. It must not have been used or suffered any damage, even minimal, and must be perfectly clean and in resalable condition. Once the return has been authorized, the Customer may return the Product to the following address:

Design Republic Srl,
Tricolour Square 2,
20129, Milan, Italy.

Cash on delivery packages will not be accepted.

- This regulatory provision does not apply under any circumstances to professional customers or consumers, i.e., to those natural or legal persons who do not act for purposes outside of their professional activity.
Once the Products have been received (and their integrity verified), Design Republic Srl will refund the Customer the amount paid as quickly as possible, within a maximum of 30 days. To complete the refund process, the Customer will provide Design Republic Srl with their bank details.

Return shipping costs are the sole responsibility of the customer. Upon receipt, Design Republic Srl will examine the goods for any damage or tampering. Complete integrity is essential for exercising the right of withdrawal. If the returned goods are damaged during transport, Design Republic Srl will notify the Customer within 5 business days to allow them to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods, if insured. In this case, the Product will be made available to the Customer for return, simultaneously canceling the withdrawal request. Design Republic Srl is not responsible in any way for damage, theft, or loss of goods returned via uninsured shipments.

During the withdrawal period, the Customer is responsible for the item as custodian. If the Product is damaged or destroyed while in the Customer's custody, the right of withdrawal will expire. All shipping and packaging costs for returning the goods are the responsibility of the Customer (as per Article 67, paragraph 3 of Legislative Decree No. 206 of 06/09/05), except in the case of non-conformity or hidden defects of the Product.

9. Complaints

- Complaints regarding the non-compliance of the Product(s) delivered with the order must be sent in writing directly to Design Republic Srl, immediately upon receipt and no later than 3 working days after delivery.
In the event of an error relating to the Product, the Customer undertakes to communicate such error to Design Republic Srl within 7 days of receipt, and to return it with the closed packaging, in their original condition and packaging with the accompanying documents.
- Once the product has been received in the correct form and manner, Design Republic Srl will resend, at its own expense, the Product initially ordered as quickly as possible.

10. Product Warranties

Design Republic Srl guarantees only the material integrity of the Products at the time of Delivery ("Design Republic Guarantee"). Any defects must be reported by the Customer, under penalty of forfeiture, no later than 3 days from the delivery date. The Customer will only be entitled to the replacement of damaged Products upon return of the same, excluding the Customer's right to compensation for any damages, even further. The shipping costs necessary for the replacement of Products are borne by Design Republic Srl.

Design Republic Srl does not provide any warranty on the Products beyond that provided by the individual Manufacturers. Technical assistance and warranty work on the Products are provided, where applicable, by the individual Manufacturers, according to the terms and conditions set forth in the documentation accompanying the Products. Design Republic Srl does not provide any warranty regarding the compatibility of the Products with other Products used by the Customer, nor does it provide any warranty regarding the suitability of the Products for the specific use intended by the Customer.
- Except in the event of willful misconduct or gross negligence on the part of Design Republic Srl, if Design Republic Srl is found liable for any reason towards the Customer, including in the event of total or partial non-fulfilment of the obligations undertaken towards the Customer as a result of the execution of an order, Design Republic Srl's liability may not exceed the price of the Products purchased by the Customer, regardless of the reason for the dispute.

11. Protection of personal data

Design Republic Srl is the owner of the personal data collected when registering on the Site, as well as any data subsequently communicated by the Customer at the time of purchase, with the exception of data relating to the payment procedure, for which reference is made to the Banks through which the transaction takes place.

12. Electronic signature

The “validation click” constitutes an electronic signature.
This electronic signature has the same value between the parties as a handwritten signature.

13. Entirety of the contract

These general conditions of sale constitute the entirety of the parties' obligations.
No other general or specific conditions communicated by the Customer may be included in or excluded from these general conditions.

14. Intellectual and industrial property

Design Republic owns the intellectual property rights of the Site and the right to distribute the elements contained in the online store's catalogue, and in particular the photographs for which it has obtained the necessary authorisations from the interested parties.
Consequently, the partial or total reproduction, on any medium whatsoever, of the elements that make up the site and the catalogue, their use as well as their transfer to third parties are formally prohibited.

15. Nullity

If one or more provisions of these general conditions are considered invalid or declared as such pursuant to a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

16. Applicable law LTS

The sales contract between the Customer and Design Republic Srl. is deemed to be concluded in Italy and governed by Italian law.

17. Competent court

In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 no. 185), any dispute in any way connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Milan.